A scale-ability proposal to acheive 10X growth over three years
PROBLEM
SOLUTION
BENEFIT

“drive growth through customer demand”

This is a very subtle shift, but by making customers the primary focus of the process, we can:
  • Keep stakeholder attention external while we gear-up for expansion.
  • Force the need for additional resources to meet demand – making growth seem organic.
  • Ensure that growth is self-funded.
  • Put planning and systems in place to meet the requirements as we grow.

Weekly
Set up a weekly cadence for check-in/accountability sessions based on a Kanban board

Quarterly
Quarterly review meetings for review and planning

Milestones/targets
One month outlook - weekly milestones/targets
Six month outlook - monthly milestones/targets
One year outlook - quarterly milestones/targets
Three year outlook - annual milestones/targets

Six month outlook:
  • Map Aurora - people, processes, and supply chains
  • Customer analysis - value, loyalty, and expectations
  • Financial growth analysis
  • Design a campaign to claim new territories
  • Interrogate - customer pains, organisational configuration, and business models
  • Model growth vs resourcing
Map Aurora - people, processes, and supply chains
1:1 interviews with employees to:
  • Build trust
  • Surface perceptions
  • Establish appetite for growth
  • Encourage contribution
  • Plumb collective intelligence
Map the relationships between customers, services, systems and suppliers using a service blueprint structure as a mechanism to:
  • Establish a baseline
  • Surface constraints and opportunities
  • Build reporting frameworks
Customer analysis - value, loyalty, and expectations
1:1 interviews with employees to:
Financial growth analysis
1:1 interviews with employees to:
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